Customer support the Adobe way: braindead

‘Fuckstomer Support’ So what the heck ever happened to ‘customer first’ and all that? What is it that companies do not get about the ‘customer’ and the ‘service’ in ‘customer service’ ? Why is it so hard to actually help a customer, let alone give them the feeling they are welcome and appreciated? This week showed me another excruciating example of a total lack of coordination, service and apathy when I tried to get a hold of someone in sales at Adobe in the Netherlands. And all I want is some information about their Adobe Graphics Server. So first I […]