I hear a lot of people gripe about companies and how lousy customer service is when something goes wrong. I have some personal experience with that myself. Just search my blog for the word “fail”. It seems that calling or emailing customer support nowadays isn’t getting you anywhere. So what is a person to do about it? Well, I have found that for whatever reason the whole “social media” thing is apparently more important now to companies than good old complaints by email. So lately I have been tweeting my gripes. And it has proven to be more effective than emailing. […]
One light bulb
Say you are a landlord, and you rent out apartments. One day you walk by the building you own and you see that one of your tenants has left on a 1000 watt light bulb in one of his rooms, consuming an extraordinary amount of electricity, dimming the lights in all other appartments. Now, would you turn of the electricity to his whole apartment, knowing that this action will also turn of his fridge, aquarium etc., or would you try to notify the tenant first and let that tenant turn the light off himself but risking that it might take a while before that […]