If you have followed my blog, you know by now that I have started to dislike flying a lot in the last few years. Ever since the financial crisis went from Wall Street to Main Street airlines have been trying to cope with the fact that fuel prices went up and fewer people can afford travelling internationally. On top of that their service is getting really crappy as well. Believe me: airlines are trying to pinch every penny. I also think this is wrong; instead of raising prices and lowering service overall to a lousy level (paying $5 for a […]
Forget customer service; just tweet…
I hear a lot of people gripe about companies and how lousy customer service is when something goes wrong. I have some personal experience with that myself. Just search my blog for the word “fail”. It seems that calling or emailing customer support nowadays isn’t getting you anywhere. So what is a person to do about it? Well, I have found that for whatever reason the whole “social media” thing is apparently more important now to companies than good old complaints by email. So lately I have been tweeting my gripes. And it has proven to be more effective than emailing. […]