Bloggers@large

I hear a lot of people gripe about companies and how lousy customer service is when something goes wrong. I have some personal experience with that myself.  Just search my blog for the word “fail”. It seems that calling or emailing customer support nowadays isn’t getting you anywhere. So what is a person to do about it? Well, I have found that for whatever reason the whole “social media” thing is apparently more important now to companies than good old complaints by email. So lately I have been tweeting my gripes. And it has proven to be more effective than emailing. […]